Frequently Asked Questions

Delivery times vary depending on the product and your location. Typically, orders are dispatched within 2-3 business days and can take 3-5 business days to arrive. You’ll receive tracking information once your order is on its way.

Yes, once your order has been dispatched, we will send you a tracking number via email so you can monitor the progress of your delivery.

If your order hasn't arrived within the expected delivery timeframe, please follow these steps:

• Check your tracking information: We send you a tracking number once your order is dispatched. You can use this to check the current status of your delivery.
• Verify your shipping address: Make sure the shipping address provided at checkout is correct.
• Contact the courier: If the tracking information shows the order is out for delivery or delayed, please reach out to the courier directly for an update.
• Contact us: If your order is still missing, contact us at contact@safetyletterbox.com or via 01639 633525. We will investigate the issue and help you resolve it, whether that’s issuing a replacement or helping to track down your order.

Currently, we offer delivery within the UK. For international orders, please contact us for more information on shipping options.

We offer a variety of options based on your needs—whether you're looking for a wall-mounted mailbox, a freestanding option, or a parcel box for larger deliveries. If you're unsure, feel free to contact us for expert advice tailored to your home.

Yes, all of our mailboxes and parcel boxes are designed to be weather-resistant and durable, ensuring your mail and parcels stay safe from the elements.  

All our mailboxes are suitable for external and internal use. 

Our mailboxes and parcel boxes are designed with security in mind, ensuring your mail and deliveries are protected. Key security features include:

• High-quality locking mechanisms
• Tamper-resistant design
• Secure parcel delivery systems
• Weather-resistant and durable materials

Yes! Many of our mailboxes and parcel boxes are available for customisation, including options for colours, finishes, engraved house numbers, and nameplates. Visit the product pages to explore available customisation options.

If you can’t find the colour you’re looking for, contact us, as we may be able to offer additional colour options or a custom finish depending on the product. Many of our mailboxes and parcel boxes are available in a range of RAL colours to suit your style and preferences.

For more details on custom colours and availability, get in touch with our team—we’re happy to help! 

MEFA products are manufactured in Denmark and form part of the extensive mailbox offering from the large Renz group of companies.

Each product comes with a detailed installation manual. You can also find step-by-step guides on our Manuals & Guides page to help you set up your mailbox quickly and correctly.  

Currently, we do not offer installation services. However, our installation guides are designed to make the process as easy as possible. If you need assistance, please feel free to reach out to our customer support team.

To keep your mailbox looking great and functioning well, simply clean it regularly with a damp cloth. Avoid using harsh chemicals that could damage the finish. If your mailbox has a lock, make sure to lubricate it periodically to ensure smooth operation.  

  If you’ve lost your keys, you’ll need the key code from your original key to order a replacement. If you don’t have the key number, you can only purchase a replacement lock. Learn more about replacement keys and locks here

The key number is typically engraved on the face of your original key and should have been recorded as per the instructions included with your mailbox. If you no longer have the key number, we can only provide a replacement lock. 

Unfortunately, if you don't have the key number, you’ll need to purchase a replacement lock for your mailbox. For security reasons, we do not store or access key codes from previous orders.

Changing your mailbox lock is a simple process and can be done in a few steps:

1.       Remove the old lock – Open your mailbox and locate the securing nut or clip at the back of the lock. Use pliers or a wrench to remove it, then slide the lock out.

2.       Insert the new lock – Align the new lock in the same position as the old one and secure it in place using the provided fixing mechanism.

3.       Test the lock – Before closing your mailbox, check that the key turns smoothly and that the lock secures properly.

For a full step by step guide click here.  

 We offer a 14-day returns policy on most products, provided they are unused and in original packaging. For more details, please refer to our full Returns & Refunds page.

 To return an item, simply contact us within 14 days of receiving your order. We will provide you with instructions on how to return the product and process your refund or exchange.

Once we receive your returned item and confirm it meets our returns policy, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

• Credit/Debit Card payments – Refunds typically take 3-5 business days to reflect in your account.
• PayPal or other payment methods – Processing times may vary, but most refunds are completed within 5-7 business days.

If you haven’t received your refund after this period, please check with your bank or payment provider. If you still need assistance, feel free to contact us.

If your item is damaged or faulty, please contact us within 7 days of receiving your order. We will arrange a full refund or replacement at no extra cost to you.

Yes, all our mailboxes and parcel boxes come with a manufacturer’s warranty to give you peace of mind. The length of the warranty may vary depending on the product, so please check the individual product details or contact us for specific information.

Our warranty covers manufacturing defects and material faults, including:

• Structural integrity issues (e.g., faulty welding or assembly)
• Defects in locks or locking mechanisms
• Premature corrosion or finish defects (where applicable)

The warranty does not cover:

• Damage caused by improper installation or misuse
• General wear and tear over time
• Lost keys or tampering-related damage

If you experience an issue covered under the warranty, please contact us with your proof of purchase, and we will assist with a repair or replacement.

You can reach our customer support team via email at contact@safetyletterbox.com or by calling 01639 633525. We are available to help Monday through Friday from 8.30 am to 4.30 pm. You can also use our live chat feature for immediate assistance.